White Paper Library
This free service is provided to help you with the tasks of research and analysis in hopes of increasing your productivity. Using more simplified search criteria, this Web site puts the most relevant information affecting the communications sector at your fingertips.
White Papers
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Seven Fundamental Plays from the Coaching All-Star Playbook
Knowlagent
11/6/2009 5:03:01 PM
knowlagent, customer service, call center, contact center, call centre, contact centre, cost reduction, reduce costs, call center management, call center agent coaching, attrition in the call center, reduce costs for call center agents, reduce spending in the call center, optimizing agent idle time, coaching, call center coaching, agent coaching, coaching research, coaching statistics, agent coaching research, call center coaching research, call center best practices, best practices, coaching best practices
Building Blocks for a Solid At-Home Agent Program
Knowlagent
11/6/2009 5:01:30 PM
knowlagent, customer service, call center, contact center, call centre, contact centre, work at-home agents, at-home agents, at home agents, home agents, virtual agents, remote agents, at-home agent business case, cost reduction, reduce costs, call center management, call center agent coaching, call center agent training, call center agent hiring, attrition in the call center, reduce costs for call center agents, reduce spending in the call center, optimizing agent idle time, call center elearning, hiring, training, coaching, call center hiring, call center training, call center coaching, agent hiring, agent training, agent coaching, call center best practices, best practices
Cost-Cutting Insurance for Customer Service
Knowlagent
11/6/2009 4:59:34 PM
knowlagent, customer service, call center, contact center, call centre, contact centre, cost reduction, reduce costs, call center management, call center agent coaching, call center agent training, call center agent hiring, attrition in the call center, reduce costs for call center agents, reduce spending in the call center, optimizing agent idle time, call center elearning, hiring, training, coaching, call center hiring, call center training, call center coaching, agent hiring, agent training, agent coaching, call center best practices, best practices
SIP Trunking – 10 Things You Should Know
AudioCodes
11/6/2009 10:05:57 AM
SIP Trunking has drawn a lot of attention as an exciting new service offering that can reduce operating expenses for telephone services across a wide range of businesses. SIP Trunking promises to eliminate the cost of the expensive dedicated TDM trunking circuits that connect businesses to the public telephone network and dramatically reduce the cost of local and long distance charges. For a business to leverage SIP Trunking and the associated cost savings, the business must be able to terminate a SIP trunk into their existing telecommunications infrastructure. This paper discusses 10 important issues that any business should know before making a decision about bringing SIP Trunking into their current infrastructure.
eBook: The Definitive Guide to Windows Application and Server Backup 2.0 – Chapters 1-3
AppAssure
10/20/2009 4:01:01 PM
Are you still making backups the old-fashioned way? Whether you back up Windows, Exchange Server, SharePoint, SQL Server, or virtualization servers, the old-school backup mentality may not be serving your actual needs. IT author and Microsoft MVP Don Jones explores the “Backup 1.0? mentality and its shortcomings, and proposes a new “Backup 2.0? way of thinking. He examines the true business needs behind backup (namely, quick recovery and as little lost work as possible), and proposes new techniques – using leading-edge technologies that are available today – that do a better job of meeting today’s business and technology needs. With special chapters devoted to Exchange Server, SQL Server, virtualization, and SharePoint, you’ll learn about new techniques and technologies designed to take backups out of the 1960’s and into the 21st century.
SQL Server Database Backup and Restore Planning
AppAssure
10/20/2009 3:49:14 PM
Whether a business is small, medium or large business, it must have a well-written plan for backing up the servers. Planning a backup strategy up-front and documenting not only the backup process but also the restore process, will save you a ton of time in the end. Because of its value to the company and the sensitive nature of it, the classification of data must be carefully considered in the planning stage.
Deduplication: Effectively Reducing the Cost of Backup and Storage
AppAssure
10/20/2009 3:47:07 PM
Reducing the cost of backup and storage starts with reducing the amount of data that is backed up and stored. Data deduplication ensures that the same, unchanged files are not repeatedly backed up during nightly processes. Reducing storage capacity alone is a strong argument for implementing data deduplication, but when integrated with server-based backup processes that also include data compression, the combined backup and storage savings are compelling.
Windows Server Disaster Recovery eguide
AppAssure
10/20/2009 3:41:49 PM
Windows Server applications are often mission critical. The impact of natural, random and man-made disasters on these applications, especially email, and their subsequent disruption can cripple an organization. This white paper from AppAssure Software offers advice for protecting your existing Windows Server infrastructure from disruptive application outages.
Leveraging Virtualization for Application Assurance
AppAssure
10/20/2009 3:36:21 PM
Business continuity. Application assurance. Virtualization. The applications that are most central to the productivity of every staff person in your organization are e-mail and SQL databases. They need reliable and consistent access to those applications in order to communicate with work peers, customers, and partners.
11 Myths About Microsoft Exchange Disaster Recovery
AppAssure
10/20/2009 3:34:39 PM
With the large variety of products available for all types of businesses, it is no surprise that there are several misconceptions about backup and recovery software. Learn how to improve your backup process, reducing outage windows.